When booking a holiday with us, 40% of the accommodation total is payable at the time of booking, this will act as a deposit and will reserve the booking. This amount is also non-refundable. The remaining balance is to be paid at least six weeks before arrival. If booking within 6 weeks of your reservation date, we require the full amount of the holiday to be paid at the time of booking.
Flexible payment options are available for bookings 3 months in advance, please contact us for further information.
A security (damage) deposit will be held against the card details used at the time of booking and payment of your rental deposit. Our payment provider handles and stores all card details, allowing us to request payment from stored cards without you having to pay any additional costs to us upfront. At no point do we have access to any card details.
This deposit will act as insurance on damage which may occur if the guests mistreat the house (or any fixtures and fittings) and cause unexpected costs to the owner. This also covers costs incurred due to excessive cleaning. If any damages occur during a holiday which is over and above this deposit, the booking guests will be liable for those damages and costs incurred to the homeowner.
Please note that no money will be charged or taken unless a claim is necessary. In the unlikely event of any damages or additional costs incurred during your stay, we will notify you in advance of the total cost and deduct this no more than 7 days after your departure.
GW Earle Hotels / Portwrinkle Holidays accept no liability for any damage and or injury and or loss incurred by any individuals or guest/s, by any means whatsoever to individuals, cars or personal property while visiting or residing in any of our properties or premises. The home owner reserves the right to evict any guests and or individuals should the owner feel that the said guests and or individuals are causing damage to the property and or premises or causing excessive disturbance, or being a nuisance to fellow guests. The individual and or guests will be liable for any costs incurred.
We strongly advise for guests to take out their own travel cancellation insurance. However, guests do have the opportunity, when booking via our website, to take up cover via Xcover.com. We do not offer any holiday or payment insurance cover or refunds on any cancellations. To avoid disapointment, we are more than happy to accommodate date changes for bookings. Charges or deductions will apply depending on the date the reservation is changed to.
The number of people staying on any of the properties must not exceed the allocated number of people as determined by the owners.(Except for children in cots).
No barbecues are allowed anywhere in any of the Guillemot roof terrace properties.
In properties where barbecues are allowed, this is to be confined to the designated areas only.
All houses are non-smoking.
If your holiday house has a hot tub or swimming pool you must adhere to the regulations published in your house.
Please respect your neighbours. Excessive noise and disturbances will not be tolerated.
Please park your cars in your own designated area. Extra cars can be catered for. Just let us know.
Arrival time is strictly from 4pm and departure time is strictly by 10am
Our houses are dog friendly but please, not if your dog is temperamental in any way as we are a family friendly destination.
A pet fee is charged per pet. Up to two dogs are welcome to stay, but the costs must be secured before your stay, should it be discovered that there are more than 2 dogs on the property, then a fine of no less than £100.00 per dog will be added to your bill for immediate payment.
Please keep your pets under control and clear up after them. All dog mess must be cleaned up straight away, this includes the garden.
Dogs are not permitted in the bedrooms or on the furniture.
Please do not go out and leave them unsupervised in the house as this can result in considerable damage to the property and distress to your pet.
We do not accept cats, as some guests are highly allergic to them.
Please provide your own dog beds.
In the instance that any property left behind by guests would need to be posted back, a flat fee of £25.00 will be charged for all general postage. Should the postage of the item/s being returned exceed this amount, the guest will be responsible for the extra charges. Should any items need the service of a courier, this cost will also be borne by the guest.
Welcome to Portwrinkle in Whitsand Bay, a hidden gem on Cornwall’s south coast. Our self-catering holiday homes offer breathtaking sea views and provide easy access to two stunning beaches.
